Strengthening Emergency Response in an Era of Climate Pressure
Utility companies are under increasing pressure from climate-related grid outages and stricter storm response regulations. As a result, utilities must strengthen their emergency response capabilities to shorten outage durations and improve customer service.
ConEdison’s Strategic Initiative with ReeshaTech
ConEdison and its subsidiary Orange & Rockland serve over 5 million customers in New York and New Jersey. To address these growing challenges, they launched a project to improve storm response management and selected ReeshaTech as their technology partner.
Evaluating and Selecting the Right Technology
At the outset, the project began with a comprehensive review of ConEdison’s Network Management System (NMS). Leveraging ConEdison’s operational insights, Reesha Tech evaluated several options and ultimately recommended Oracle Field Services (OFS). Because of its flexibility and configurability, OFS met the utility’s mutual aid objectives and proved ideal for onboarding external crews.
Streamlining Workforce Management
In addition to onboarding, OFS was leveraged to reduce the manual effort required to log time entries for contingent workers. Moreover, it replaced an aging Site Safety Management System that was nearing obsolescence, thereby improving overall operational reliability and data accuracy.
Overcoming Integration Challenges
However, the initiative posed a challenge: merging two outdated processes into one streamlined digital solution. Nevertheless, Reesha Tech collaborated closely with ConEdison to ensure that every technical and functional requirement was fully met. Through continuous coordination, the team addressed risks proactively and kept the project aligned with key milestones.
Successful Deployment and Adoption
By August 2023, the project’s first phase went live. It introduced a new mutual aid onboarding portal for creating storm events, requesting resources, and managing contractor rosters. Consequently, contractors quickly adopted the system and now submit their own rosters directly through the portal.
Advancing to Phase Two
Meanwhile, teams had already begun work on phase two, which focused on daily timesheet entry for external personnel, vehicles, and equipment. This proactive approach helped the project stay on track. In November 2024, the time entry and approval functionality officially launched, enabling more accurate post-storm billing and improved workforce tracking.
A Trusted Technology Partner
“It has been a really good experience working with ReeshaTech. Their staff has constantly shown professionalism, knowledge, and a dedication to quality. Their assistance has improved the success and efficiency of our projects. The partnership with ReeshaTech has been crucial to accomplishing our objectives and guaranteeing the accomplishment of our projects.”
— Joe Polito, Department Manager, Storm Execution & Support Operations, ConEdison
